Common questions
If something goes wrong on a trip, open support inside the app: it already knows which trip you mean.
Can the fare change after I book?
No. The price you see when you book is the price you pay. It changes only if you change where you are going.
Can I pay in cash?
Yes. You can pay the driver in cash, and you do not need a bank account to start.
Does the driver see my phone number?
No. Calls go through DERSA, so neither of you sees the other's number.
What if I cannot find my code?
It is in your app, and you can see it any time before the trip starts.
Money left my balance but the trip did not happen.
A hold is released when a trip does not go ahead. If it has not come back, dispute the transaction in the app and a support agent will look at it.
Where do Food and Market orders come from?
From restaurants and shops near you that have signed up with DERSA. You only see the ones that are open, with what they actually have in stock.
In an emergency
Call 991 for police, 907 for an ambulance. More about how DERSA handles safety.